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  • Can meals be delivered?
    Yes! Meals can be delivered to your front door if you are within a 10 mile radius of 30096. Anything outside of that radius will incur a delivery fee based on the delivery location.
  • Why can't you deliver to my address?
    Our site is managed through Google maps and generates delivery fees based on different radius' from our home address. Please reach out to us via the Chat tool, by phone at 404-939-3403, or by email at orders@bigmamascuisine.com to see if we can grant your delivery request.
  • If I provide the groceries & containers will the price be lowered?
    Unfortunately No. We do not accept outside groceries or containers.
  • What if I don't want 10 meals? Can I order 5 meals?
    Unfortunately no! Big Mama's Cuisine cannot offer 5 meal packages, but this option will become available at a later time.
  • Can I order my meals in advance?
    Yes! You can order in advance up to 14 days.
  • Do I have to purchase groceries or containers?
    No! Everything is included in your meal prep.
  • How can I keep my meals fresh?
    Freeze half & refrigerate half. Freezing locks in flavor and ensures freshness when you're ready to eat.
  • How can I check the status of my order?
    After your order is confirmed, you will receive a confirmation email. Your confirmation email will contain a link titled 'Order Status'. Click that link at any time to see the status of your order.
  • How can I cancel my order?
    Unfortunately we cannot process cancellations at this time. There will also be no refunds on cancelled orders.
  • Do you provide refunds?
    After your order is placed, all sales are FINAL. We cannot provide any refunds.
  • What happens if I am not there during my reuqested pickup/deliery time?
    We offer a 10 minute grace period. We will do our best to contact you, but due to other orders, we can only allow a 10 minute grace period. A member from our team will coordinate with you another time to pickup your order.
  • How can I change my delivery/pickup date or time?
    Please reach out to us via email at orders@bigmamascuisine.com or by phone at 404-939-3403 to see if we can grant your request.

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